Our Promise of Learning Satisfaction

At Lernova, we strive to ensure our users have a great learning experience. However, if you’re not satisfied with a course or service, here’s our refund policy:

1. Eligibility for Refund

You may be eligible for a full or partial refund under the following conditions:

  • You must request the refund within 7 calendar days from the date of purchase.
  • Less than 20% of the course content must have been completed.
  • No course completion certificate should have been issued.

2. Subscription Plans

  • Monthly or yearly subscription fees are non-refundable once the plan starts.
  • Users may cancel the subscription at any time, but no refunds will be issued for partial use or remaining days.
  • Auto-renewal can be turned off at any time before the next billing cycle.

3. Live Sessions or Webinars

  • Refunds are applicable only if:
    • The session was cancelled or rescheduled by Lernova.
    • The user was unable to attend due to verified technical issues from Lernova’s side.

We reserve the right to deny a refund request in the following scenarios:

  • The learner has completed more than 20% of the course.
  • A certificate has already been issued for the course.
  • The refund request is made after 7 days of purchase.
  • The course was purchased during a promotional offer or at a discounted price marked as “non-refundable.”
  • Refunds requested for “change of mind,” if the content has already been accessed or downloaded.
  • Inappropriate usage, abuse of the platform, or violation of our terms of service

4. How to Request a Refund

To initiate a refund request:

  1. Email us at support@lernova.in with the subject line: Refund Request – [Your Course/Order Name].
  2. Include the following details in your email:
    • Full Name
    • Email ID used for registration
    • Order ID / Transaction ID
    • Course or Subscription Plan Name
    • Reason for the refund request
  3. Our support team will verify your request and respond within 3–5 business days.
  4. If approved, refunds will be processed to the original payment method within 7–10 business days.